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    Dining Room & Banquet Management

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    Additional information

    Hours: 180
    Duration: 12 months

    Language: English

    Data sheet

    Certification included

    To request more information, you can contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

    Online courses are accessible 24/7/365 and self-paced, allowing you to progress at your own pace on your own schedule. They can be taken from anywhere in the world from the comfort of your own home. Classroom courses have a set schedule of the days and times the courses will be held, and you must attend during those specific times.

    Find out if online learning is right for you by contacting our team of registration advisers. Our team is available to answer any of your questions about taking an online course before you commit to enrolling. We will walk you through what to expect to ensure you are making the right decision. You can contact a registration adviser today via online chat, our website contact form, or toll free at 1-855-201-6910.

    No, you are not required to have a diploma or higher education degree to enroll in an online course. However, some occupations may require minimum educational thresholds for employment or certification. For more information on your desired career requirements, please contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

    To take an online course, you will need to have access to an internet connection and an internet ready device such as a laptop, PC, or tablet. For course specific requirements, please visit the course page or contact a registration adviser today.

    Our courses are developed with multiple formats including text, audio, video, and interactivity. Our courses also include multiple resources and tools which can include flashcards, games, activities, and more.

    No, you can take the online courses from anywhere in the world.

    We participate in several financial assistance options including third party funding, both military and non-military. To request more information on the financial assistance options available and check your eligibility, contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

    Duration is the amount of time you will receive access to your course. Durations vary by course and range between 1 month and 12 months. If you complete your course before your duration ends you will continue to have access to your course until the duration period ends.

    Many of our career training programs include certification vouchers. This means that at the successful completion of your course, at no additional charge, you will receive an exam voucher for the corresponding industry certification. This voucher will allow you to register and sit for the appropriate certification exam to obtain your industry credential.

    Our online courses are open enrollment, so you can start immediately. If you are using any third-party funding to cover your course tuition, your start date may be a future date determined by your funding program.

    Once enrolled, you will be assigned a client adviser who will provide you with customer and technical support. Your client adviser will supply you with your course access information, any needed materials, and be available to answer any questions you have during your training experience. They will regularly check-in with you to monitor your progress and assist you with staying on track. You will also be assigned to a course mentor who will provide curriculum support throughout your training. Your mentor is available to answer any questions you have on your course curriculum, will monitor your progress and understanding of the curriculum, and may give assignments or quizzes.

    If you experience any trouble accessing your course including technical issues or lost login credentials, please contact your client adviser at helpdesk@worldeducation.net.

    We strive to provide a fully online experience for students however some of our training courses include physical materials or equipment. Courses that have materials shipped directly to students will be shipped within 7 business days of registration. Some training courses have material for different sections and these courses may require multiple shipments as you completed stages of your course.

    Our goal for students is to successfully complete their training course and achieve their career goals. We understand that extenuating circumstances can interfere with your ability to complete your course in the duration given. Because of this we have free or low-cost extensions available for our courses upon request. To discuss or request an extension please contact your client adviser at helpdesk@worldeducation.net.

    Upon successful completion of your course and fulfillment of any outstanding financial obligations, you will receive your certificate of completion. Certificates are provided to you within 30 days of completion. Your certificate will validate the training course you completed with a stamp of completion.

    Students that successfully complete our career training programs are assigned a career development adviser who will coordinate placement at a local externship or hands on opportunity. These opportunities are optional and may vary based on availability and occupation. Your career development adviser will also provide job search services such as: resume building, mock interviews, job opportunity resources, and more. Our professional enrichment courses do not come with a career adviser or career services.

    Program Description

    This Dining Room & Banquet Management course is ideal for a student that wants to move into hospitality management. Its emphasis is on the service aspects of a business that will distinguish an outstanding dining experience. The course includes the history of dining room and banquet service, the proper techniques of service, sanitation requirements, and important merchandising concepts. In addition, information about reservations, priority seating, and reservations systems is also included. After completing this course, you should be able to: • Define principles for dining service, sanitation, and presentation • Identify guidelines and various styles of serving • Comprehend training and managing needs of service personnel • Identify the steps for managing the dining experience for guests • Comprehend the principles for banquet business management

    Learning Objectives

    Upon completion of this course, students will know how to: • Define principles for dining service, sanitation, and presentation • Identify guidelines and various styles of serving • Understand training and managing needs of service personnel • Identify the steps for managing the dining experience for guests • Understand the principles for banquet business management


    Dining Room & Banquet Management Module 1 Service, Sanitation & Appearance • The Importance of Service • Service for the Present & Future • Reasons to Provide Good Service • Who is Responsible for Great Service? • What is Poor Service? • The Importance of Sanitation & Appearance • Who Monitors the Cleanliness of the Restaurant? • The Influence of the Manager • Cleanliness of Banquet Rooms • Styles of Service & Place Settings • American, French & Russian Settings • Basic Place Setting • Placemats and Tablecloths Dining Room & Banquet Management Module 2 Service Guidelines & Styles • Proper Guidelines for Service • Importance of Competency • Guidelines for American A la Carte & Banquet Service • Guidelines for French & Russian Style Service • The Styles of Service • Dining Room Service Personnel • Dining Room Service Stations • Restaurant Sidework • Methods of Serving the Meal • Wine Service & the Sommelier Dining Room & Banquet Management Module 3 Training the Service Staff • Training the Service Staff to Serve the Meal • The Manager’s Role • Parts of the Meal • Learning the Menu • Writing & Placing Orders • Tableside Cooking & Flambe • Merchandising Food & Beverages • Organizing the Dining Room • The Host or Hostess • The Five Ps of Management • Scheduling the Employees Dining Room & Banquet Management Module 4 Dining Room Reservations & Dealing with Guests • Planning Reservations & Blocking Tables • Factors that Affect Taking Reservations • Advantages & Disadvantages of Reservations • Blocking Tables Effectively • How to Alleviate No-Shows • Managing the Dining Experience • The Seven Deadly Sins of Service • Greeting & Assigning Tables • The Waitlist • Leading & Seating Guests • Working the Floor • The Problem Guest Dining Room & Banquet Management Module 5 Banquet Business & Management • What is a Banquet? • Clients’ Reasons for Having a Banquet • The Key to successful Banquet Management • Staffing a Banquet Facility • Banquet Manager Qualifications • Banquet Manager Benefits • Types of Service for Banquets • How to Book Functions • Function Room Setups • Types of Function Equipment • Audiovisual Equipment Dining Room & Banquet Management Module 6 Managing the Function • The Banquet Event Order (BEO) • Organization: The Key to a Successful Event • Purpose of the Event • Planning the Details of the Event • Alcoholic Beverage Service • Setting Up the Time Schedule • Confirming the Arrangements • Managing the Function • Staffing a Wedding • Planning for the Equipment • Serving at the Wedding Party • Serving Cocktail Parties • Managing Buffets • Managing Business Meeting



    There are no specific prerequisites for this course. Students should have basic keyboarding and computer skills, and be comfortable navigating the internet.


    Technical Requirements

    All required reference materials are provided with this program. Technical requirements: Internet Connection • Broadband or High-Speed (DSL, Cable, Wireless) Hardware Requirements • Processor - 2GHz Processor or Higher • Memory - 1 GB RAM Minimum Recommended Software Requirements • Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher Mac computers MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple's website) • Google Chrome is the best browser for this course • Cookies MUST be enabled • Pop-ups MUST be allowed (Pop-up Blocker disabled) • Kindle Reader App may be needed for some reading assignments (No special equipment needed. This can be downloaded onto your computer.) • Adobe PDF Reader • Adobe Flash Player • Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player • PowerPoint Viewer (Use this if you don't have PowerPoint)



    • 100% Online, Self-Paced • Open Enrollment • Admissions and Student Support • Multimedia Rich and Interactive Content • Industry Certification Exam, when applicable • Hands-on Opportunity Upon Completion

    Career Services

    Students that successfully complete our career training are given a full years access to our modern day career services. With our career services, students are provided a multitude of career development tools to help launch their career quickly and successfully. These tools include:

    • Certification Exam Voucher and Registration Assistance (If Applicable)
    • Resume Building Assistance
    • Externship or Shadowing Placement
    • Career Coaching
    • Employer Skills Matching
    • And More!

    We are dedicated to serving our students on their unique career development journey. Whether you are transitioning to a new career, entering the workforce for the first time, or an experienced professional looking to climb the corporate ladder, our career services team can provide you with professional development tools applicable for any stage of your career.

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