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    This course is training for basic, intermediate, and advanced features of Microsoft Office Excel 2013 software. Excel 2013 is a spreadsheet program in the Microsoft Office system. Users can use Excel to create and format workbooks (a collection of spreadsheets) in order to analyze data and make more informed business decisions. Excel 2013 is an incredibly powerful tool for getting meaning out of vast amounts of data, as well as being utilized for simple calculations and tracking almost any kind of information. Specially, Excel is used to track data, build models for analyzing data, write formulas to perform calculations on that data, pivot the data in numerous ways, and present data in a variety of professional looking chats.

    Companies that want to succeed over the long-term need to understand strategic management. The process itself is straightforward: identify the company’s mission and goals, perform both internal and external analyses of the company, decide what actions need to be taken, take the required actions, and evaluate the results of those actions. Different organizational strategies can help companies through the process. Companies need to choose the strategies that best fit their needs and be willing to adapt if necessary. Strategic management gives managers a road map that shows where problems are and where they might develop. Armed with practical information, managers can prepare for changes and know how to accommodate those changes when they arrive.

    The ability to speak confidently and convincingly in public is a valuable skill to have in both the business world and private life. In fact, the top things employers seek in a new hire are good verbal and written communication skills. Many people experience stress when they have to speak in public, but planning for success and building structure around the speaking engagement increases self-confidence and reduces speaking anxiety. This course discusses public speaking and presentations and gives a step-by-step process for creating a speech for any occasion.

    Operations management is the process of managing the daily production of goods and services, a key part of a manager's job. The management of service operations and product operations is quite different. A key assumption in the service industry is that success depends on how well its employees deliver their services to customers. Manufacturing operations can be classified according to the amount of processing or assembly that occurs after a customer order is received. Another way to categorize manufacturing operations is by manufacturing flexibility. Managers have a lot of responsibilities: leading people, serving customers, maintaining internal controls, satisfying stakeholders, and driving profitability.

    Well trained, empowered, satisfied employees are much more likely to deliver exceptional customer service. An old adage says that the “customer comes first.” But some companies are finding that placing their employee’s needs first actually leads to much better customer service. This is because a loyal, empowered, well trained, happy employee is much more likely to treat customers well when compared to unhappy employees. The key to exceptional customer service just might be high employee morale and satisfaction. This course discusses how keeping employees happy in turn makes customers happy. It is intended for a general business audience.

    Today’s economy is a global one, and many businesses are adapting to work within an international climate. Some businesses are only involving themselves in the domestic economy, but all businesses have legal, social, and ethical responsibilities. All businesses are subject to the laws of the countries in which they operate. Laws may be similar throughout the United States, but laws of foreign nations may be different. Businesses are responsible for becoming familiar with the laws of their nation and other nations with whom they will interact. Ethics is a code of behavior. A code of business ethics is a code that businesses follow in the way they conduct business in a specific country. Codes of ethics can vary between nations.

    Organizational structure—the formal arrangement of jobs within a company—takes many forms, depending on the company’s needs and also on whether the company has an innovative streak. Although it has fallen out of favor, the traditional top-down chain of command does have some virtues—perhaps most noteworthy that there is a clear structure for communication up and down the corporate ladder.

    The process of decision making involves a number of steps that can simplify the process, if not the decision itself. Which steps you follow and how you follow them is in part determined by what sort of decision you need to make.

    Productivity can be measured by growth rate, measured company wide or by an entire industry. Productivity and quality are used in today’s marketplace as competitive tools. These tools include investing in innovation and technology, adopting a long-run perspective, and improving the service sector.

    Our Discover a Career as a Teaching Assistant courses provides a comprehensive overview of this rewarding career in the education field. Our course covers the various ways paraprofessionals support the overall development of the child and it also introduces effective instructional strategies and behavior management techniques. Understanding ways paraprofessionals support the classroom, academically and emotionally, will help define how vital this profession is.

    In this simulation you have been named the project leader for an exciting new project. This new project entails the development of a knowledge sharing database for your company, Four Corners Biopharma, Inc. The project will involve establishing processes for storing and sharing knowledge in your multinational corporation and developing the 4CShare software.

    The topics handled in our Discover a Career as a Paralegal course include a brief synopsis of on-the-job duties, job opportunities and a variety of legal specialties served by paralegals. We will cover the differences between civil and criminal law, legal office management and paralegal ethical concepts. With increased competition for paralegal jobs, attorneys now seek paralegal applicants who come to them with professional education and knowledge of the legal duties performed by paralegals and the ligation process.